Shipping policy
Shipping Policy
Last updated: 15/03/2026
Thank you for shopping with us. This Shipping Policy explains how and when your orders will be processed and delivered.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
Delivery times are estimates and may vary depending on your location and the courier service.
Shipping Locations
We currently ship to addresses within Australia. International shipping may be available in the future.
Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. The tracking number will become active within 24 hours.
Shipping Delays
Delivery delays can occasionally occur due to factors outside our control, including weather conditions, courier delays, or customs processing.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrectly provided addresses.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered by the courier. If you experience this issue, please contact the courier directly. However, we will do our best to assist you in resolving the matter.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package and product so we can assist you.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: sales@nillarosefit.com.au
Thank you for shopping with us.